![]() ![]() You can view such messages through Viber, installed on your computer. There are also cases when notifications come from service chats or blacklisted users. In such a situation, rebooting the device will help. If you don’t read them in the allotted time, the message will disappear, but the notification will remain. They have a timer for automatic deletion. Hidden chats will show, if there are unread messages – just read them.Īlso, do not forget about disappearing messages.In the search bar, enter the pin code to your hidden chats.We will be happy to consider all the suggestions for their realization in future app updates. If you think that our widget is missing any features, you're always welcome to leave your feature request in our wishlist tool. In case you faced difficulties using the widget or if you still have some questions about its functionality, pleaseĬontact our Support Team, we will be delighted to help you! This section will let you add the CSS code for your widget customization Turn off/on your Bubble animation and set animation interval in seconds.You're welcome to change Bubble Background Color, Bubble Icon Color, Button Color, and Header Background Color With the help of the Appearance tab, you can adjust how your widget will look using these 4 sections - Colors (1), Bubble Animation (2), Start Chat Button (3), Custom CSS (4): When you end up with the display settings of your widget, you can move forward. ![]() The Notifications section will let you keep or remove the red badge to draw visitors attention to the chat window and make the notification about one new message display in the browser tab once the chat window opens: In case you set up multiple triggers at the same time - none of them will work. Please keep in mind that you're able to use only one trigger at a time. Exit Intent – enable this setting to open the chat window automatically every time a visitor intends to leave the website or close the browser tab.Scroll Position – set the scrolled page percentage for the window chat to open automatically.Time on Site – set the time in seconds a website's visitor has to spend on the website to open the chat.Time on Page – set the time in seconds a website's visitor has to spend on the page to open the chat.Here you can choose the type of your website's visitor behavior that will automatically open the chat window: Also, you're welcome to set the start & end time and the preferred time zone if necessary (2) Set Date and Time where you can tick the days you need your chat widget to be active on your website (1).Returning visitors – visitors who had been on your website before.New visitors – visitors who have come to your website for the first time.Select the category of Visitors you want to display the chat for.Choose Devices where you want to see the widget.If you'd like to display the widget on the homepage or hide it from your homepage, this article will help you - How to display Viber Chat only on homepage or exclude it from homepage Specific Pages – you can select this option to display the widget only on particular pages of your website.Excluded Pages – if you choose this option, the widget will be displayed everywhere except for these pages.All Pages – with the help of this option the widget will be displayed on every page of your website.Set the Pages where your widget will be displayed.In the Chat Display Setting s section, you will have the opportunity to: The Position section allows you to change your widget's position and alignment: On the next tab of your Viber Chat widget you can adjust display settings using 4 sections - Position (1), Chat Display Settings (2), Open Chat Triggers (3), and Notifications (4): This section allows you to change the button text and turn on/of button icon: Here you can change the message in the chat window: The Caption section will let you choose the most appropriate Reply Time text in the menu or add your Custom text to display below the username: Then, you're able to type the name of the receiver: Here you can set a picture of the person in chat (Ĭhoose from Library). Then move to the next sections such as Chat Bubble, Chat Header, Welcome Message, and Start Chat Button. Chat Bubble In this section, you can choose the bubble icon and type the text for the bubble if needed:.Note: Please always enter phone number with its country code and make sure there's no plus sign (+) or 00 before the number The process of creating your Viber Chat widget starts with adding the needed info on the Content tab.įirst of all, you need to add your Viber phone number: Getting Started with Viber Chat In this article ![]()
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